Please note: Do not book your shoot or event before your backdrop has arrived, we cannot be held liable for late deliveries due to courier company delays and we do not rush any jobs. Please only arrange your shoots using the backdrops once you have received them.

General Info

Returns

Please make sure you are 100% happy with the design and size chosen as well as the finishing specs.

RETURNS will only be accepted if we are notified 10 days after delivery.

WE REGRET NO REFUNDS – However we endeavour to make sure you are 100% satisfied with your purchase and should you not be happy please let us know so we can work out a solution which suits both client & Backdrop Shop.

 

***Please note colours you see on your monitor is RGB, the colours printed may differ, our printers are CMYK. All monitors are different and we cannot guarantee exact colour specs as you see on your computer screen. Should you be concerned about this we can gladly print a colour sample and send it to you for approval at cost to client for extra courier delivery.

Shipping/Courier
  1. All prints take 3-5 working days for print & 3-4 working days for courier delivery

All orders are sent via Roadfreight Courier, Courier will be quoted on final invoice

• Local Areas charged at a min. R99
• Outlay Areas charged at a min. R150.00
• Overnight quoted on request only

***Should you need you backdrops urgently, we are always willing to accommodate you and try our best to get an order to you asap.
Please email us for urgent orders and enquiries.

Service

We here to be of service to you, we try our utmost to give each client loving, helpful advice and time to make sure you get exactly what you looking for.

If you have any complaints or comments about our service please don’t hesitate to drop us an email.

Without our wonderful clients we would not be in business so we need to know if you happy, unhappy, thrilled or disappointed.

Backdrops FAQ

What materials do we use?

Mr Popular – Ferrari PVC Matt PVC

PROS:
Affordable, Durable, Easy to use, Gives a sleek finish result with minimal editing (PERFECT FOR STUDIO WORK)

CONS:
Can scratch easily, Bend and leave marks if rolled up and stored properly, Can give a bit of a shine on darker designs.

Need some space to store as they quite heavy and large.

Miss Compact – 225g Polyknit fabric

PROS: Light weight, Easy to transport, Can be hand washed  & ironed, Easy to fold up and store

CONS: Can be less flat and perhaps needs more editing time, can leave crease marks which need to be ironed out.

***All designs print well on both PVC and Fabric, its ultimately up to what your needs are. However we do advise the darker backdrops be printed on fabric to make sure no shine can be seen when in use.  Our PVC is matt but once printed with high density dark coloured ink it does tend to give a bit of a shine. You welcome to email us for more information & advise.

 

Our Timeline
  1. All prints take 3-5 working days for print & 3-4 working days for courier delivery

All orders are sent via Roadfreight Courier, Courier will be quoted on final invoice

• Local Areas charged at a min. R99
• Outlay Areas charged at a min. R150.00
• Overnight quoted on request only

***Should you need you backdrops urgently, we are always willing to accommodate you and try our best to get an order to you asap.
Please email us for urgent orders and enquiries.

Do yo do custom designs on request?

We offer a full service of custom designing for whatever you have in mind. All custom designs are charged at a R250 design fee additional onto your order. You welcome to email us info@backdropshop.co.za for any enquiries. Clients are also welcome to send us their own designs for printing, however we cannot take any liability for error in colour, tones, and quality of image once printed, the client is responsible for their own designs, we print what you give us.

How do you package the backdrops?

All PVC orders are packaged rolled onto or inside cores to ensure no damage to the backdrop.

All Fabric orders are packaged in bubble wrap and sent in a courier parcel bag for safety.

If your order arrives damaged due to packaging then Backdrop Shop will be liable for reprinting your job

Finishing

All backdrops come trimmed flush at all sides except the top, we offer a pocket or white top.

Pocket – 100mm pocket sewn at the top of the backdrop for you to easily hang from your backdrop stand

White Top– 100mm White PVC is left at the top of the backdrop for you to clamp onto your backdrop support

***Please note all Wood backdrops come standard with white top as when used for floor work the pocket will lift your drop and give it an uneven finish when in use.

Flatlays FAQ

WHAT SIZE are the FLATLAY Boards?

Our boards are 600×450 and 3mm thick. Images are never enlarge, stretched, the original design at 300dpi is always used from real life photographs, to give your the best quality.

Do you do custom prints?

Yes absolutely drop us a mail with what your wanting. BUT… All prints supplied by clients are at their own risk and we cannot be held liable for final print product quality due to low resolution image.

Are the FLATLAY BOARDS Matt?

All our boards are printed matt to keep the glare off your
boards and the focus on your products.

Turn around time and Delivery options?

Our turn around time is 5-7 working days. All orders are delivered via courier to your door. MAIN CITY CENTRES – Overnight REGIONAL OUTLAY AREAS – 3 Working days. We also ship internationally. Please do not book your shoots before you have your order as we do not allow any rush jobs.

Return policy and Unhappy reviews?

We NEVER EVER want you to be unhappy with your purchase if you in anyway are not entirely satisfied with your FLATLAY BOARDS please give us a shout and let us know how we can fix it. We never want to see a bad review or comment about our products, it would absolutely crush us so please let us know and we WILL FIX IT.

Please allow 5-7 working days for order processing // FREE DELIVERY for orders over R3000 // Dismiss